Privacy Policy

This document sets out the Privacy Policy of PETTIGIRLDISCOUNT and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including;
• through your use of www.pettigirldiscount.com
• by interacting with our content and/or services
• by contacting our Customer Care Team

Please read the following carefully to understand our views and practices regarding your information and how we will treat it. Please also refer to our Terms and Conditions.

Who are we?
Pettigirldiscount is focus on providing children’s boutique, and is the controller and responsible for this Site.

Information we collec
By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
• Identity and Contact Information includes first name, last name, email address, telephone number, delivery address, billing address or any other information you provide when you place order.
• Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
• Profile Information includes first name, last name, title, email address, telephone number, delivery address, billing address, purchase and order history, your favourite products, wish list, contact with any member of staff, and any other information you may provide
• Marketing and Communications Information includes your preferences in receiving marketing from us and your communication preferences – (we will never pass this information onto any third party)
• Contact History means keeping a record of what you have said to us, for example, over the phone, through a web form, by email, on social media or otherwise

How we collect information about you
You may give us your information by filling in forms on the website by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:
• register for an account with us (whether online or in-store);
• place an order;
• sign up to our newsletters;
• register for any loyalty scheme that we offer from time to time;
• contact our boutique
• enter a competition, promotion or survey
• give us feedback.

How we use your information
We use your information in the following ways:

Identity & Contact Information
• to deliver your purchases to you
• to create and manage your pettigirldiscount customer account
• to provide customer care and support, and handle returns
• for security and to check your identity
• to provide you with marketing (if you subscribe to our newsletters)
• to communicate with you

Financial Information
Card transactions via our website are conducted on a secure server. Your card details are kept confidential at all times and we cannot see this information. Transaction Information
• to provide products you order to you
• to provide customer care and support, and handle returns
Profile Information
• to make suggestions and recommendations to you about goods or services that may be of interest to you
• to manage your participation in any loyalty scheme

Marketing and Communications Information
• to send you information by email about our products and services (only if you opt into our newsletter)

Contact History
• to provide customer care and support

Social Information
• to enable you to log-in to our Site simply and easily without having to create a separate account
• to enable you to share products and services if you choose to

Will we share your information with third parties?
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so. We will however, share your information with companies that help us fulfill your orders such as payment service providers and delivery companies. We only share the personal details they need to know for their services and we make sure your privacy is respected and protected.

Any Information Change
To assist us in ensuring that your information is up to date, do let us know if any of your personal details change. You can access, update or correct your personal account details via the “My account” on our site or by emailing us.

Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All information you provide to us is stored on our secure servers. We ask you not to share your password with anyone.

Marketing
When making a purchase, you are offered the opportunity to sign up to receive special offers and newsletter emails from us. You can also subscribe from the newsletter form at the bottom of our web pages.
We may use your information to send our newsletters in regards to our products and services.
You can stop receiving marketing messages from us at any time. Please email [email protected] to make this request.
Stopping marketing messages will not stop service communications (such as order updates).

How long will we keep your information?
We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.
We delete your personal information at your request where possible and we won’t keep it for longer than we should or need to for the provision of a service and for communicating with you.
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We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
If you have any further questions about our security and privacy policies, please contact us, we would be happy to help.
Please check back frequently to see any updates or changes to our policy. This Privacy Policy was last updated on 11/03/2021